(02-12-2025, 03:49 PM)Dragonsbeard Wrote: NOTICE:
I have to post this up as this issue has progressively gotten a little out of hand so I know that most of my customers have no idea of what's going on and do not do this on purpose. I want to be clear on this.
So here's the problems myself and my assistant are dealing with.
1. Please when you order and if there's any special instructions or if we've discussed a custom product or anything that would alter a regular order through the website PLEASE attach a NOTE saying bring to " FRANKS ATTENTION " or write a ' DETAILED DESCRIPTION " of what you want that I have to address. The problem we are having is my assistant Annette likes to get into work very early so she can leave earlier as she has a 90 yr old mom that she has to help take care of so she will get in and print out the orders and start filling them as she sees them. If let's say you and I have communicated either through and email or text message or phone call about something pertaining to your order or a special request she would not know that so sometimes we don't catch that and the order goes out as it was placed.
2. Also if an order is placed for let' say a Shave soap and a serum and the purchase is complete, we get a notice on our Shopify website. It happens that sometimes folks forget that they wanted another product. Let's say it's another shave soap or a couple of splashes or a body wash etc. Shopify calculates the shipping costs based on the weight that's attached to that product so if an order is complete it's very hard for us to add other products to that order as it would change the shipping weight so if we were to add those other products into the original order the weight of the package would not match up to what's on the shipping label and either the postal service ( USPS or UPS ) won't accept it or they charge me in my monthly bill. So please try your best to get what you want on the first order or realize we have to ship them separately in most cases. Once in a while if the item added is very light we can get away with adding it and there is no problem with the postal service.
3. Also as most of you know I love this hobby and I love making things, and I'm talking shaving and shaving products most days but I ask you on Saturdays and Sundays I need to get to my personal things I have to take care of done and stay focused on them. So can we keep the messaging to Monday - Friday. Of course sometimes I ask a customer to contact me on a weekend. Also if you text me which I do get a lot of, please make sure you mention your name as in some cases I don't know who I'm talking to. I try to put folks in my contact information after we've talked so I can recognize who I'm talking to should they text again.
4. 2024 was a difficult year with the Fire, dealing with the insurance company, finding a new place to live and furnishing the new apt and a couple of health issues I had this past year namely pneumonia and Covid 19 and a bunch of little life things. So as of the 1st of the year and until at least mid spring to early summer I'm working at ETHOS on Mondays, Wednesdays and Fridays and on Tuesdays and Thursdays I'm using those for both personal things I have to take care of and also in many cases go in to ETHOS for a couple hours to work on R&D for new products and it changes from week to week. Sometimes I go in on weekends for a couple of hours but I'd rather not. My dad when I was young told me son remember this " You do what you have to do when you have to do it " and those words are implanted in my brain but I have been a little overwhelmed and haven't had a real vacation in almost 4 years so I'm planning on something this Spring or Summer.
Basically I feel I need a little free time now and then.
So remember as always I will be committed to ETHOS and to you my customers and that won't change one bit. In fact I have some new projects this year I'm very excited about that I'll keep you updated on as I move forward.
All the best.
Frank
This way there is no confusion and orders don't have to be redone.
Thank you.
I hope, that I was not one of these customers. I don’t think so but just if so, I would like to apologize.
I think you are doing a great job and you have fantastic products. And sometimes, the joy of getting these can be overwhelming.
I really think, you deserve better and I really hope, you get the needed rest, support and getting the things sorted out, so that you can enjoy your small business and the interaction with us customers on a enjoyable level again and not on that, what it seems to be happening. I’m really sorry to hear.
Take care my friend. Look after yourself. There is only one
Dragonsbeard Frank, and we really appreciate your work and your knowledge, enthusiasm and that you are such a great part of this community.