Your thoughts on OneBlade

Almost people in this thread that are speaking poorly of the company have first hand bad experiences.

How many is that? Of the 682 posts here, how many people have a bad experience with the company? 5? What percentage is that of ALL customers? And then what percentage of ALL customers have similar experiences with other companies. How about some perspective?

Take a poll.

And then of that numbers, so what? They sort it out and move on. So move on. Buy, don't buy, it won't matter a bit. They will succeed or fail based upon how they do.

You've done nothing but try to discredit people's REAL LIFE EXPERIENCES. 682 posts and 5 bad experiences doesn't equal 677 good experiences. Forums are for sharing thoughts and experiences, so if you don't like a thread then don't come back to it.


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I think we need to cool this one down some.

Gentlemen, why all the vitriol?

Almost people in this thread that are speaking poorly of the company have first hand bad experiences.

I think those that posted the issues they had did a very good service by letting us know that there may be some quality control issues at OneBlade. Also, some very poor customer service.

How do you send a second bad razor? How do you not be contrite and try to make it up to the customer? Let alone the fact that Andrew is a principle of a widely-read forum-which they knew or should have known.

It's inexcusable.

What I was commenting on is the vitriol by some here toward the entire company and their entire history and their effort in bringing forth what many experienced shavers think is a game-changing razor-based on a few bad experiences.

This is not to denigrate the experiences of those who had those bad experience. It's terrible.

Based on the serial numbers, it looks like they've sold thousands of these. How many are displeased with their purchase? I don't know, but I do know they offer a full money-back guarantee.

Extending the bad experiences out based on what may be (please note the words 'may be') isolated incidents is a bit hasty.

Again, my experience with the company has been nothing but excellent, both the products and the customer service. Yes I took advantage of specials, such as the Father's Day package, but I was just a regular customer and was very well treated. One of the razors I received had a leather box that had a rounded bottom which didn't allow the box to stand up securely. I let them know about it, they replaced it, and insisted I keep the old one. All of the razors were perfect. I still plan on buying some the next time a special comes along to give as holiday presents.

This is not to doubt or minimize the terrible product QA and subsequent response from the company. I'm merely suggesting waiting to see how they respond to it, and if they do the right thing going forward.

Claus said:

Problem is it's two strikes and out.

First the blade smile issue, then twice sending Andrew a faulty razor.

For me this is enough to boycot the company.

A luxury company should know 110% to make sure to triple check Andrews new razor, before shipping it to him as a replacement razor.

I can't disagree with Claus. If he feels that seeing this lack of service and QA extended to others is enough to dissuade him from dealing with the companies, that's his prerogative. After all, we vote with our dollars, and we each get that vote.

You've done nothing but try to discredit people's REAL LIFE EXPERIENCES. 682 posts and 5 bad experiences doesn't equal 677 good experiences.

No, I brought up that condemning a company because of the owners civil fines can be hypocrisy. I believe you got a bad product.

I did a quick count. ~33 people bought in this thread. One returned because he didn't like the concept (e.g., one blade vice many  for DE) and three for defects (i.e., smiling). Obviously since Aug they had some problem. They need to fix that.

What is the retail return rate? Google it. Its about  9 - 10%. This rate is 12% because of defect. Let them fix their QC problem before finding a tree and getting  a rope. Give them a chance to make it right.

BTW, if anyone thinks that there are not QC problems with "premium" products then they have led a charmed life.

I think we need to cool this one down some.

done, ur right

I stand behind what I have written - there has simply been too much negative behavior on their behalf. While I certainly respect grim's right to his view, I'm very comfortable with mine.

still haven't heard anything back from OneBlade since sending my email a few days ago..

Still no word from OneBlade? That's really horrible customer service.

As much as I love my razor, I am very worried about the future of this company. They had ample opportunity to address the problem head on and make it right but they seem to be burying their heads in the sand instead.

Hope you get a resolution soon.

Still no word from OneBlade?  That's really horrible customer service.  

As much as I love my razor, I am very worried about the future of this company.  They had ample opportunity to address the problem head on and make it right but they seem to be burying their heads in the sand instead.

Hope you get a resolution soon.

not a single word man. incredibly disappointing and frustrating. I thought about trying to let them make it right, but at this point, it's not worth my time. I'll request a full refund when they do actually get back to me and I'll just move on to a different razor that's more deserving of my time and money.

if I don't hear anything by Monday afternoon, I'm going to email them again. I think I had to do the exact same thing when my first razor was defective and needed a replacement.

Wow, Andrew! I can't believe you are still trying to resolve this matter!
Best of luck to you.

Wow, Andrew! I can't believe you are still trying to resolve this matter!
Best of luck to you.

tell me about it!!!