Karve

Chris promised a CB Ti in 2020 or at least was looking at making it happen. I paid 299 CAD towards it. 4 years later and A. I have never seen my Ti and second Chris has never refunded me and just kept the money. I asked to refund me 2 year ago and all I got was crickets. Not an email, DM or reason. I have been in the wet shaving community for a very very long time and never have I been scammed or treated this way. I have lost all respect for Chris and Karve so whatever promises they might make, be careful.

Wow. I am stunned to hear that. I have had unfortunately slow communication with Chris, but he has made right at least by me. I am sorry that happened, there is no reason to not have made that right for you. That really upsets me as I do love the razors I own, but that sucks.

At some point I just moved on and wrote it off. It's just money but it's the principle of it. Integrity and honesty goes a long way in life. Karma eventually catches up.

Yeah, I understand. I wasn't an owner at my last job but I was in a position that sometimes required making decisions as to how to handle customer situations. If something was our fault, even if the problem wasn't directly us but with the item or the supplier, it still fell on us. I believed in doing what we had to as best we could at making the customer whole again. Even if it did affect our bottom line. Losing a few bucks now is way better than losing a potential lifetime/repeat customer. There is always the selfish aspect as well. I always thought long run more than short term. I also always thought on the end of being a customer. I'm a customer as well and have been on the other side.

I’m sorry this happened to you, Max Sprecher .

I hope Chris makes it right and refunds you. I know he is aware of the situation.

I’m sorry this happened to you, Max Sprecher .

I hope Chris makes it right and refunds you. I know he is aware of the situation.

ALI I did receive an e-mail from Chris yesterday afternoon with an acknowledgment and apology of his mistake so I'll update this thread if he follows through on his promise to make it right and refund.  I'm not holding my breath but everyone deserves a second chance so we'll see.

I’m sorry this happened to you, Max Sprecher .

I hope Chris makes it right and refunds you. I know he is aware of the situation.

ALI I did receive an e-mail from Chris yesterday afternoon with an acknowledgment and apology of his mistake so I'll update this thread if he follows through on his promise to make it right and refund.  I'm not holding my breath but everyone deserves a second chance so we'll see.

Sorry, but if he acknowledged yesterday. Refund should have happened by now. But after 2 years, why get in a rush now....

I'm following this closely, as I'm sure others are too. Being slow to respond or even being non-responsive to e-mails is one thing, not refunding money owed is another matter altogether. And as Mike mentions above, there should be some interest added as well.

I've only done business directly with Karve once, and it was a perfect transaction, for a base plate. Other Karve products I've bought from various retailers.

Chris promised a CB Ti in 2020 or at least was looking at making it happen. I paid 299 CAD towards it. 4 years later and A. I have never seen my Ti and second Chris has never refunded me and just kept the money. I asked to refund me 2 year ago and all I got was crickets. Not an email, DM or reason. I have been in the wet shaving community for a very very long time and never have I been scammed or treated this way. I have lost all respect for Chris and Karve so whatever promises they might make, be careful.

I would still be sending emails and DMs to this day if it was that much of a loss to be honest.

Chris promised a CB Ti in 2020 or at least was looking at making it happen. I paid 299 CAD towards it. 4 years later and A. I have never seen my Ti and second Chris has never refunded me and just kept the money. I asked to refund me 2 year ago and all I got was crickets. Not an email, DM or reason. I have been in the wet shaving community for a very very long time and never have I been scammed or treated this way. I have lost all respect for Chris and Karve so whatever promises they might make, be careful.

I would still be sending emails and DMs to this day if it was that much of a loss to be honest.

We did communicate multiple times but Chris/Karve is known to either never respond or take a lifetime. That's a fact, as I've heard this many times before from others. At some point you just get frustrated and tired. Communication is not his strongest suit. He's very talented, a pro at the mill but sucks at running the customer side of a business.

Max Sprecher wyze0ne Big_T


     It took me about 5 email and 10 days to get a response to my order from Chris. It was approximately $300 US for 2 razors and an extra plate. I had wanted to change my order and confirm the extra plate as my response email from Karve didn't show my extra plate in the comments section. I did maintain communication once made, but it took long and I was very frustrated and had anxiety over it as I wanted my order to be right. It took just over 5 weeks to get everything and it was all beautiful and 100% correct. This was back in June/July of 2023. He told me he need to or was looking to hire some folks which it seems he has not done yet. Someone clearly needs to helm and maintain the customer service end there.

Chris promised a CB Ti in 2020 or at least was looking at making it happen. I paid 299 CAD towards it. 4 years later and A. I have never seen my Ti and second Chris has never refunded me and just kept the money. I asked to refund me 2 year ago and all I got was crickets. Not an email, DM or reason. I have been in the wet shaving community for a very very long time and never have I been scammed or treated this way. I have lost all respect for Chris and Karve so whatever promises they might make, be careful.

I would still be sending emails and DMs to this day if it was that much of a loss to be honest.

We did communicate multiple times but Chris/Karve is known to either never respond or take a lifetime. That's a fact, as I've heard this many times before from others. At some point you just get frustrated and tired. Communication is not his strongest suit. He's very talented, a pro at the mill but sucks at running the customer side of a business.

I've had good experiences with Karve Razors, but I do realize that many such as yourself haven't. I agree that he has developed this reputation and it's unfortunate. I hope you get your situation resolved though. It would go a long way for Karve in turning things around on this front.

I’m sorry this happened to you, Max Sprecher .

I hope Chris makes it right and refunds you. I know he is aware of the situation.

ALI I did receive an e-mail from Chris yesterday afternoon with an acknowledgment and apology of his mistake so I'll update this thread if he follows through on his promise to make it right and refund.  I'm not holding my breath but everyone deserves a second chance so we'll see.

Sorry, but if he acknowledged yesterday. Refund should have happened by now. But after 2 years, why get in a rush now....