Karve Shaving Co. A new DE Brass razor to market.

in stock??? ready to ship??? 

Has Karve been sold and is under new management???

The Karve that the shaving community knows has a well established business model of deception, grab the cash, then delay and excuses for every razor announcement that they have ever made.

 
Not exactly. Ordered Friday 4/3, shipped Monday 4/6 internationally, delivered Tuesday 4/7.

in stock??? ready to ship??? 

Has Karve been sold and is under new management???

The Karve that the shaving community knows has a well established business model of deception, grab the cash, then delay and excuses for every razor announcement that they have ever made.

 
Not exactly. Ordered Friday 4/3, shipped Monday 4/6 internationally, delivered Tuesday 4/7.

Well that's refreshing.  Let's hope it becomes the rule and not the exception. 

What did you order?

Not sure what he ordered but probably the soap they released. I had a similar experience with that. I ordered on the 3rd and had it delivered on the 7th.

Not the soap. 

The Aluminum surpasses both the Brass and Stainless in my use. Titanium looks promising. 

Moments ago I received a very long and detailed email from Chris @ Karve Razors explaining all that went wrong with the polished razors. I won't  quote the message but what Chris offered for current or future purchase is a 100 CAD credit and free shipping. I won't go into how I replied but did state I would be interested in a future purchase of a titanium razor which is suppose to be released in May. I also stated only if a G plate was available. To be continued.

I got the same email. I suppose anyone that ordered the polished got it as well. 

I thanked him and replied that I'd be going for a Titanium .... IF .... it is going to be in stock ... ready to ship on the roll out date 

I await a reply 

Really? A company that you’ve accused of being no better than common crooks? All it takes is for them to assure you they will ship your next order the day you place it, and you’re ready to give them your business once again?! Unbelievable. All I see on this thread is a lot of tough words, but no actions to back them up. What happened to principles and having the courage of your convictions? I can say with utmost sincerity that I will never again order a Karve product, even if they promise to personally hand deliver it to my home the very next day. I don’t wish to reward repeated, overtly poor, deceptive business practices. Sorry, consequences....

Not to inflame things but having met Chris and another razor maker in the same town, both are small shops that only want to deliver a great product. I have bought 5 Karve razors, 3 brass, 1 stainless (not polished) and 1 aluminum. I’ve only had problems with one and Chris hand delivered it to my home so he is willing to do it. I agree that this whole polished thing has been a debacle but has anyone died from lack of shaving waiting for arguably a luxury product. It’s just shaving there are more important things in the world and good things come to those who wait


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aside from the 100CAD credit, anyone want to summarize the explanation Chris gave in his email?

Senate515, so if I sell you a shave item in the BST and you pay for it immediately, you wouldn’t be upset if it took me a few weeks/months to ship it?
Would you not be upset if I told you the item you bought, having been led to believe was in hand, was actually something I never possessed but had on order?

I think you would be upset. Do I agree there are more serious things to worry about? Yes I do. But the fact of the matter is people (not me) bought something believing it was in stock months ago and still haven’t received it. Then, to top things off, there are continued releases of new products.

I know we tend to give passes to people or businesses we have a personal connection to when we wouldn’t do the same for others.
I have no dog in this fight but bad business practice is bad business practice whether you like the person/business or not.

aside from the 100CAD credit, anyone want to summarize the explanation Chris gave in his email?

Hello,

We're reaching out to you today because you ordered a polished stainless steel razor from us.

It's pretty clear that the polishing process did not go as planned.  We knew that the process would take time, initial testing and prototyping showed us that, but we were unprepared for just how time-consuming and intrusive it became.  We also didn't expect to have so many problems scaling it up from a successful prototype.  Lastly, we shouldn't have collected payment until each order was ready to ship.

The good news is that we've established a repeatable and reliable polishing process and they are finally starting to ship.  Only a handful of parts are completely finished as of right now, but we're going to keep polishing and are working to clear the backlog by the end of April.


Regardless, the errors are our errors, not yours.  To that end, you're going to receive a set of codes for a CAD$100 in-store credit and a free shipping voucher. 

Please note, these codes are independent of your actual order:

• If you want to wait for your polished razor, you will receive a set of codes.
  
• If you want to cancel your order, we are more than happy to process the refund.  You will still receive a set of codes.
  
• If you've already canceled your order, you will receive a set of codes.
  
• If you want to convert your order into something else, you will still receive a set of codes and we'll credit any difference.
  

The polished razors did not go as planned and it wasn't fair to anyone that got involved.  We want to make amends to the wetshaving community that we are so happy to be a part of. 

When you have the chance, let us know what you'd like to do.  We'll be reaching out to you before your razor ships, so you don't have to decide right away.

Many thanks,
Chris and Jack

Not to inflame things but having met Chris and another razor maker in the same town, both are small shops that only want to deliver a great product. I have bought 5 Karve razors, 3 brass, 1 stainless (not polished) and 1 aluminum. I’ve only had problems with one and Chris hand delivered it to my home so he is willing to do it. I agree that this whole polished thing has been a debacle but has anyone died from lack of shaving waiting for arguably a luxury product. It’s just shaving there are more important things in the world and good things come to those who wait


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Thinking of all this I noticed some time ago that Chris is in Edmonton, a machinist who makes safety razors. His 'competition' is James Dufour, who arguably makes the finest safety razor known to man. At least finest in terms of polishing. 

So Chris, having the competitive instinct common to some of us decides he is going to equal, if not out do the mirror polish of the Wolfman razor. 

That brought to mind the parable spoken by Jesus the Christ in the Gospel According to Luke, chapter 14 ;

“Suppose one of you wants to build a tower. Won’t you first sit down and estimate the cost to see if you have enough money to complete it?

For if you lay the foundation and are not able to finish it, everyone who sees it will ridicule you, saying, ‘This person began to build and wasn’t able to finish."

I think that's sort of what happened.