(This post was last modified: 09-10-2021, 12:09 PM by Tester28.)
(Cracks knuckles)
Here we go!
So.....I think... we are all aware that 99.9% of people only speak up when things go wrong, when things
go right, no one gives it a second thought, and the good vibes are forgotten, in pursuit of the next
new grievance on the horizon.
I myself am currently embroiled in a fiasco of titanic proportions, also known as my Tatara Razor Return.
However, the subject of today's sermon is to give credit where it is due, and a shout-out to Homelike Shaving in
Omsk, Siberia for some GREAT after sales service. Imagine that...great, prompt service from Siberia!
The have a lifetime warranty on the Taiga and I needed their help because one of the semi-precious stones
embedded into my limited edition razor fell off a month ago. Wrote to them, they replied instantly, taking full
responsibility and asked me to send them only the affected part to fix. They instantly refunded me the return shipping.
I must point out that it took less than 10 days for my package to get from S.E.Asia to Siberia, so I have to
laugh when someone says I need to be patient when dealing with the rotten state of the Portuguese Postal
system that is overseeing my return to Tatara Razors (52 days in transit today).
Anyway, don't get testy, Tester. Calm the f&&^ down!
So, the item was sent to the jeweller to be fixed and has now been mailed back to me, with one extra
spring as I requested. The spring has different specs and promises to provide more tension, so I'm
excited to have it as a back-up.
My esteem for Homelike Shaving and the Russian postal system has just shot up by a few hundred notches.
I would buy more stuff from this company even though they are located at the ends of the Earth...because
they offer their word on things...and keep it.
Thank you, guys!