(This post was last modified: 07-08-2016, 03:58 PM by primotenore.)
(07-08-2016, 03:06 PM)BadDad Wrote: Let me be the bad guy...
Its July. Its hot. Your soap went from the artisan to post office sorting facility or two, in the back of a hot truck without air conditioning, to another post office warehouse by truck, to your local PO sorting, to another hot ass truck, and finally to sit in your hot mailbox all day until you came home from work.
There is very likely nothing wrong with your soap that a little cold cant cure.
The artisan cannot be expected to control their own quality, the heat, the air conditioning in the post office warehouses, and the heat in your mailbox.
Many artisans explicitly state that ordering during the heat of summer poses potential risks.
This isnt an excuse, it is a legitimate reason for why your product looks as it does.
Full refund or free soap? I think it is you that is being unreasonable. The response you received may not be what you wanted to hear, but it is accurate and does not in any way appear ungrateful or inconsiderate.
I would recommend buying soft soaps in spring, fall, and winter, when the weather has less effect on the appearance of it...put the soft soaps on hold for 3 months, and use what you have...
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You make legitimate points BadDad, however, as a consumer, it is not unreasonable to expect consistency from products that you purchase. I would have asked politely, yet firmly, that I would like a replacement. I would NOT open a case against the seller, unless refused.
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Primo
Shaving since 1971; enjoying my shaves since 2014
A che bel vivere, che bel piacere, per un barbiere di qualità!
Primo
Shaving since 1971; enjoying my shaves since 2014
A che bel vivere, che bel piacere, per un barbiere di qualità!