Your thoughts on OneBlade

4:30pm on a Monday and I still haven't heard anything from them yet. I gave them the benefit of the doubt of not really being available over the weekend like most companies.

I just fired off this email to them:

Any updates here? Why do I have to keep emailing in just to get an update for my previous email???

Please just process a refund. I don't have time to keep checking the QC on a $300 razor and dealing with awful - AWFUL - customer service.


Thanks,

Andrew

4:30pm on a Monday and I still haven't heard anything from them yet.  I gave them the benefit of the doubt of not really being available over the weekend like most companies.

I just fired off this email to them:

Any updates here?  Why do I have to keep emailing in just to get an update for my previous email???

Please just process a refund.  I don't have time to keep checking the QC on a $300 razor and dealing with awful - AWFUL - customer service.


Thanks,

Andrew

cant blame you for that Andrew

Best of luck getting a prompt refund. Seems to me like they have pretty much given up, both on QC and service. I was thinking of buying one for my brother since I've enjoyed mine so much, but I would never consider giving them another dime after seeing how they handled these issues.

Best of luck getting a prompt refund.  Seems to me like they have pretty much given up, both on QC and service.  I was thinking of buying one for my brother since I've enjoyed mine so much, but I would never consider giving them another dime after seeing how they handled these issues.

thanks. it sure feels like they've given up. decent customer service can make up for a lot of other issues. 2 defective razors AND poor customer service since my first inquiry about their defective razor?!?!!

good riddance!

I don't blame you, Andrew. It's just so puzzling why they haven't at least acknowledged your email, if even to say we're swamped but aware of your issue, and we'll take care of it. Or a simple 'we're sorry' and 'we'll make it right'. Something. But no response? Very strange.

Very poor service and I agree with all that I would just get a refund and move on.

It's really a shame as mine is flawless and offers up great shaves- the ghost of Xmas past apparently based on the experiences of you Andrew and others.

I would not and will not patronize the company again under any circumstances either.

Andrew, this is disgusting. Can you get a chargeback from your form of payment? If so, at this point you might want to consider instigating that?

Andrew, this is disgusting.  Can you get a chargeback from your form of payment?  If so, at this point you might want to consider instigating that?

that's a good question and I haven't thought of that. I do believe I paid with paypal so I'll initiate a refund request through them.

just sent in a dispute with paypal:

"Your message was sent on Tuesday, October 18, 2016 to OneBlade, Inc.. Please allow time for the seller to respond."

just sent in a dispute with paypal:

"Your message was sent on Tuesday, October 18, 2016 to OneBlade, Inc.. Please allow time for the seller to respond."

If that doesn't get a fire under them then nothing will and you'll get your money back.