(06-15-2018, 03:06 AM)LOOT Wrote: I've had no issue at all with the customer service. I've not asked him to change an order though, only add to. An extra handle, a Darwin when they weren't offered, even the WRA2 stand when it wasn't offered.
As for "once you're in, you're in"...that's not my experience at all. I've ordered a pile of razors in a short period of time. He totally ignored my Guerrilla request. He also politely declined to sell me an alternate material. I understand his boundaries, I think, and I don't do anything to push him off or get on his "no buy" list of there is such a thing.
I've heard he loathes a certain handle maker. I don't own and never will own one of them....no matter the quality...on the chance that rumor is true.
I also heard he monitors the second hand market. No of my razors will ever see those sites on the chance he does monitor it.
James is razor Santa. I'll make sure I'm on his good list as best I can. I love the gear and plan to buy more.
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Well, I try to stay on razor Santa's good side too. I don't think I do anything that warrants being on his bad side, other than maybe reporting my actual experience in this post. As far as my request, I don't think it was too unusual. All I wanted to do was order an extra Wolfman handle. I originally ordered the razor with a seven, but about a week later decided that I would like a 2 as well. I sent a message asking if I could add it, basically incidental, to to my order. I sent two messages and recieved no response. That forces me to use a non Wolfman handle with my Wolfman. That really wasn't something I wanted to do, but I have no choice. So, I use the 7 and a UFO. I wish I had a 2, or even better, a titanium 7. I know that will never happen, but that would make me a happy camper.