The ENOCH razor by Occam's Razor

I am done with this company. He has time to upload a couple of video but no time to respond to my 2 messages for repurchasing the razor.

I am done with this company. He has time to upload a couple of video but no time to respond to my 2 messages for repurchasing the razor.

Sorry to hear that. Have you tried pm'ing him directly through here? Or directly through their website?

I am done with this company. He has time to upload a couple of video but no time to respond to my 2 messages for repurchasing the razor.

Sorry to hear that. Have you tried pm'ing him directly through here? Or directly through their website?

I pmed him here. It's funny that TGN clicked the like button on my post.

I am done with this company. He has time to upload a couple of video but no time to respond to my 2 messages for repurchasing the razor.

I am going to be honest and this usually gets me in trouble. I am not customer service. If you have trouble with customer service I can help you. If you use me like customer service you most likely won't like the results, hence your current position.

I don't want to get emails here or on my personal account asking for me to make special arrangements for you with some crazy 1 off request. I don't want to do that and I won't be doing that. If you mess-up and cancel then reorder and cancel again then want me to drop the price just for you and make a custom check out for just you I am going to most likely drop that ball (I am crazy busy and I am not good at one off custom requests unless it's on a to-do list) Reality is every time I engage in this I end up realizing this is a person that I may really like and want to help but they have nonstop special requests going forward. Going forward I won't entertain such things as they are not my strong point.

It is an interesting character that gets upset about an update to hundreds of my customers when you cancelled your order(s) (still got the points...) then demand to be able to purchase again at original price. Reality is I planned on getting you a checkout when we are ready to ship. You have already demonstrated uncertainty...

Anyhow I really want you all to have a good day. Go make someone's day by spreading some joy. I mean that hold the door, say thank you. Go call a brother, sister or friend. Out out more good than bad. I am thankful for you all. I am not good at customer service but I pay several kind people to take good care of everyone. I teach them to be advocates for our customers. They are not door mats they are people. So treat them as such and you will have great results.

Sorry I was not great at customer service for you. Please have a good day. You can most likely still get what you want by reaching out to customer service.

Luke

Sent from my Pixel 3 XL using Tapatalk

I am done with this company. He has time to upload a couple of video but no time to respond to my 2 messages for repurchasing the razor.

I am going to be honest and this usually gets me in trouble. I am not customer service. If you have trouble with customer service I can help you. If you use me like customer service you most likely won't like the results, hence your current position.

I don't want to get emails here or on my personal account asking for me to make special arrangements for you with some crazy 1 off request. I don't want to do that and I won't be doing that. If you mess-up and cancel them reorder and cancel again then want me to drop the price just for you and make a custom check out for just you I am going to most likely drop that ball (I am crazy busy and I am not good at one off custom requests unless it's on a to-do list) Reality is every time I engage in this I end up realizing this is a person that I may really like and want to help but they have nonstop special requests going forward. Going forward I won't entertain such things as they are not my strong point.

It is an interesting character that gets upset about an update to hundreds of my customers when you cancelled your order(s) (still got the points...) then demand to be able to purchase again at original price. Reality is I planned on getting you a checkout when we are ready to ship. You have already demonstrated uncertainty...

Don't believe me ask the guy above that emailed me multiple times about the Rearden Brush with a custom request then came to the forum and vented (just above) while his brush was being made... I notice he has not said he received it last week... But wait it gets more interesting... I have him the knot size, he did not ask depth. Turns out we use a different depth. So he let me know that, thankfully he did knot (punny I know) ask to return but that is usually how it goes. He is a great guy most likely like most of us on here. I hope he just goes and modifies his knot so it will fit. A problem that will take 10 sec on 220 grit sander... rather than ask me to chuck it up in the lathe...

Anyhow I really want you all to have a good day. Go make someone's day by spreading some joy. I mean that hold the door, say thank you. Go call a brother, sister or friend. Out out more good than bad. I am thankful for you all. I am not good at customer service but I pay several kind people to take good care of everyone. I teach them to be advocates for our customers. They are not door mats they are people. So treat them as such and you will have great results.

Sorry I was not great at customer service for you. Please have a good day. You can most likely still get what you want by reaching out to customer service.

Luke

Sent from my Pixel 3 XL using Tapatalk

Well, First of all, If you hadn't replied to me on the previous message, I would have thought of contacting your customer service team. but you had replied to me through messages. so this time when I wrote a message on Oct.2nd and 14th, I expected the same thing. and got no reply for over a month. It would have been better if you had advised me to contact service team instead of messaging you. I gladly would have done that. And you're the one who had offered me a custom checkout. I never asked for it. All I asked was whether I could purchase the razor again at the same price.
and I cancelled only once through customer service team.

My cancellation of the order was due to the unavailablity of Schick Proline on the razor. It was modified to accept the blade so I wanted to repurchase it. If you're planning to give me a checkout when you are ready to ship, it also would have been better if you had left me a short note about it. Did I show uncertainty to you? I can't find it on my message.

and I didn't know I got the points. I haven't logged in your site for a while so I didn't know I got the point. Hope you retrieve the point. I have no plan to use it and I'm not authorized to receive the point because I haven't purchased anything from you.

Good luck with your company. Hope to see other interesting razors like recent ones from your company. Thanks.

No worries and thanks for the note. I wish I could do better for you but I am just not great at customer service emails. I will however be here if customer service fails you.

Thank you,
Luke

Sent from my Pixel 3 XL using Tapatalk

I could not resist after seeing the OC and partial OC plates on the DE. Had to order that one too. Looks like it will be a great holiday!


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I could not resist after seeing the OC and partial OC plates on the DE. Had to order that one too. Looks like it will be a great holiday!


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Grrr, I know right? I was on the website yesterday and today. I was debating on using the bonus points on that DE Razor...

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I am curious how the Occam’s Safety Razor’s open comb can function as an open comb when it has a straight bar.

I am curious how the Occam’s Safety Razor’s open comb can function as an open comb when it has a straight bar.

I am too but it just looks so cool and innovative that I could not resist!! And the price can’t be beat for a stainless steel razor.


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