#1

Member
East Texas
For several days, I've not received email notifications of new posts to subscribed threads.

The thread in question indicated I was indeed subscribed, but the control panel said I have no subscriptions.

I un-subbed and re-subscribed, again checking the "email" option.  I still fail to receive notifications.  I've even tried logging out and logging back in.

Any help?

Thanks!
#2
(08-05-2020, 12:15 PM)120inna55 Wrote: For several days, I've not received email notifications of new posts to subscribed threads.

The thread in question indicated I was indeed subscribed, but the control panel said I have no subscriptions.

I un-subbed and re-subscribed, again checking the "email" option.  I still fail to receive notifications.  I've even tried logging out and logging back in.

Any help?

Thanks!

Check your junk folder? For the last 2 or 3 weeks, I also had not received any notices. Sure enough, they were going to my Gmail junk folder for whatever reason.

120inna55 likes this post
#3

Member
East Texas
Nothing is going into my junk folder.  Even the site doesn't acknowledge I've subscribed to any threads (this one included).
#4

Administrator
Philadelphia, PA
(This post was last modified: 08-05-2020, 10:34 PM by andrewjs18. Edited 5 times in total.)
we've been battling with some server issues over the past few weeks since switching to a new server.  our host upgraded their CPUs to the AMD Ryzen and apparently they're running way hotter than their tests initially showed so they're seeing degredated performance.  from what I'm told, they're going to try to implement a fix this weekend. if it doesn't work, I'm going to look into moving to a new host...

on top of those issues, I changed how we handle emails - I switched to an SMTP provider, which ended up being mediocre so I switched to another provider last week..its been better, but still not great...I may switch back to how I used to handle outgoing emails in the next few weeks. as DinoJD said, some stuff is getting sent to the spam folders.

I'm not having any issues subscribing to forums/threads:

[Image: oasuFbv.png]

are you getting any errors or is it showing up in these pages?
https://damnfineshave.com/usercp.php?act...scriptions
https://damnfineshave.com/usercp.php?act...scriptions

DinoJD, gvw755, Matsilainen and 2 others like this post
Tu ne cede malis, sed contra audentior ito.
#5

Merchant
Millbrae - CA
Same as DinoJD, Suddnly two weeks ago, every notification from DFS was ending in the junk folder!
#6

Super Moderator
San Diego, Cal., USA
(08-05-2020, 09:10 PM)andrewjs18 Wrote: we've been battling with some server issues over the past few weeks since switching to a new server.  our host upgraded their CPUs to the AMD Ryzen and apparently they're running way hotter than their tests initially showed so they're seeing degredated performance.  from what I'm told, they're going to try to implement a fix this weekend.  if it doesn't work, I'm going to look into moving to a new hosts...

on top of those issues, I changed how we handle emails - I switched to an SMTP provider, which ended up being mediocre so I switched to another provider last week..its been better, but still not great...I may switch back to how I used to handle outgoing emails in the next few weeks.  as DinoJD said, some stuff is getting sent to the spam folders.

I'm not having any issues subscribing to forums/threads:

[Image: oasuFbv.png]

are you getting any errors or is it showing up in these pages?
https://damnfineshave.com/usercp.php?act...scriptions
https://damnfineshave.com/usercp.php?act...scriptions

Thanks for keeping on top of this, Andrew. Happy2

ALI likes this post
#7

Administrator
Philadelphia, PA
I made some tweaks in the mail settings...let me know if things improve over the next 24 hours or so...

Freddy and DinoJD like this post
Tu ne cede malis, sed contra audentior ito.
#8

Administrator
Philadelphia, PA
(This post was last modified: 08-05-2020, 11:34 PM by andrewjs18. Edited 1 time in total.)
I randomly subscribed to some popular forum sections and threads and seem to be getting the subscription emails as expected now after some tweaks were made. I was also someone that wasn't receiving any email alerts for new private messages over the past few days too.

Freddy, 120inna55 and DinoJD like this post
Tu ne cede malis, sed contra audentior ito.
#9

Member
East Texas
andrewjs18, it's working perfectly for me, now.  For a while there I was getting emails with a slightly different handling of the links.  I couldn't use them as gmail was marking them as "tracking".  At least I got the email which just prompted me to go the site and nav to the corresponding thread, but that period of nefarious looking links wasn't nearly as smooth as it usually is.

Matsilainen likes this post
#10

Administrator
Philadelphia, PA
(This post was last modified: 08-06-2020, 05:27 PM by andrewjs18. Edited 1 time in total.)
(08-06-2020, 03:39 PM)120inna55 Wrote: andrewjs18, it's working perfectly for me, now.  For a while there I was getting emails with a slightly different handling of the links.  I couldn't use them as gmail was marking them as "tracking".  At least I got the email which just prompted me to go the site and nav to the corresponding thread, but that period of nefarious looking links wasn't nearly as smooth as it usually is.

I think the SMTP provider we're using converts the links to manage click throughs...I'm not sure if I can disable them fully or not. in any case, they're safe to click on.

Matsilainen and 120inna55 like this post
Tu ne cede malis, sed contra audentior ito.


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