(07-29-2020, 03:05 PM)Marko Wrote: I don't think any less of Rockwell because of the OP's experience and the comments on this thread. I use a Rockwell 6s almost every day. I bought one for my son and another for a friend. I've also bought a couple of 6Cs and I recall that I had a minor quality issue with one of them and Rockwell dealt with it efficiently and satisfactorily. There are some basic and easy to comply with conditions to their warranty and they're entitled to rely on them. Talk to many artisans or vendors in the wet shaving space and you may hear stories of the lengths that scammers will go to to try to get free product. I'm not saying that the OP is a scammer but sometimes innocents get caught up because of the scammers. The scammers' hammer is always that they'll trash the vendor/company on social media and many give in to avoid that. Its like negotiating with terrorists. I think that companies are entitled to protect themselves and rely on the terms of their warranties.
An example of scam comes to mind - I know someone who owns a wine store. they have had experience where someone comes into the shop on a Friday and says they have a special event on the weekend, maybe an anniversary or they're going to propose marriage or something like that and they want a special wine. They'll make a big production of how important the moment is planned to be and then buy a very expensive bottle of wine - sometimes into the thousands of dollars. All good. then on Monday they come back to the store with the opened bottle with about a glass poured out of it and they will be very upset. The wine is off and the important event was ruined, its a big drama, lots of anger and they want a refund. The wine store is interested in good customer relations so they will give the refund... after they do a chemical analysis of the wine in the bottle to make sure its the wine that is supposed to be in that bottle. They've had experience where people will buy that expensive bottle, drink it all and refill it with cheap, bad wine and demand a refund. Customer relations is important but nobody needs a customer like that.
I think its unfortunate that some innocent parties who's only mistake may be a little carelessness in record keeping wind up paying a price because of the unscrupulous few out there who do try to take advantage of companies.
I certainly don't mind the terms of the guarantee. but unfortunately I am not Nostradamus to read thoughts and the future.
written, our razors have a lifetime warranty. I found this. but where does it say that our razors have a lifetime guarantee if you prove to us that you bought them from us?
I haven't met problems before.
any and every company did even faster and much more than I wanted.
I'm not going to the bank to ask for an account statement. I am sure that rockwell will say that 60 days have passed long ago, since two answers to your letters demanded a month from us and we did not answer the third letter for more than a month and did not answer at all, there is no guarantee.
I will put this razor in a prominent place in my house so that it always reminds me that in our world there are still those who smile at you and whisper sweet like honey words in your ear until they get your money.
