Karve Shaving Co. A new DE Brass razor to market.

It’s a real shame that Karve haven’t been honest about their stock levels when people have been purchasing razors from them.

I’m still waiting for my Black Friday purchase (or should that read pre-order). I’ve contacted them and been told that they were aiming to ship it two weeks ago - nothing came of that and I’m now pondering whether to request a refund or not.

Based upon my initial dealings with them when they first introduced their Brass razor, I was expecting better and am pretty disappointed by their actions.

I know one thing for sure, Karve have lost both my goodwill and future custom. It’s a terrible way to do business.


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Can you imagine being an artisan maker of a niche hobby product, and the two main websites dedicated to the hobby have scathing negative discussion threads about you and your business practices. That can’t be very comforting....and yet nothing from the artisan himself on either forum to address or try to quell the negativity. Fascinating.

^^Short response: he won't feel compelled to answer for this unless/until it hurts him financially, is my guess. Lots of complaints, but he's still being fed orders, against all reason, IMO. Consumers act in weird ways when it comes to niche products; unfortunately, some artisans know this.

^^Short response: he won't feel compelled to answer for this unless/until it hurts him financially, is my guess.  Lots of complaints, but he's still being fed orders, against all reason, IMO.  Consumers act in weird ways when it comes to niche products; unfortunately, some artisans know this.

yep. not much of an incentive to change if you are constantly sold out of product. The weird part is 1) the change is a simply one 2) he has a dedicated customer service rep who doesn't seem to be communicating very well.  

As for those who made recent purchases like the polished SS, I feel bad that they have to endure poor customer service but at the same time it shouldn't but a huge shock.

I posted this on another site, as I have been quite the "fanboy" for my Karve. So I pasted it here as well.

The Karve Shaving model of business is appalling. And I say that as an owner of a brass Christopher Bradley razor that is my #1 razor, which disheartens me. I after 6+ weeks of waiting, and reading the various messages Karve put out on social media, I gave up and canceled my order. After reading over this thread it just gets upsetting, almost like the daily news, but in my happy place of shaving. Kickstarter is one thing, as you sign up knowing your money is funding something and that you may wait a long time. But to offer a sale on BFCM and allow folks to put items in the cart with no mention of WEEKS/MONTHS before shipping said items is extremely poor customer service at best and down right dishonest at the worst. If, and it's a big IF, I decide I need something else Karve related, I will only buy from BST or a vendor who has the item in stock. No more of my money to Karve until the company is more open with what they are doing with your money.

To be open myself, my Karve was purchased in the Spring of 2018, so waits were only 2 weeks to ship and 1 week to arrive. I had been used to 4 weeks as it was a typical turnaround when ever I had a vintage razor done by the now shuttered Delta Echo Razor Works.

One obvious point that I haven’t seen mentioned is that the implication of any Black Friday/Cyber Monday sale is that customers are in many cases shopping these sales for Christmas gifts for friends and family. Yet, no warning or acknowledgement by Karve that those ordering on BF/CM might not receive their order by Christmas. That just adds to the squirreliness of this whole debacle, in my mind.

It's really unfortunate to hear about all of this. The Karve CB SS is my favorite razor although I bought it secondhand so I didn't have to deal with the frustration you have, I hope that those waiting get your razors soon. Completely understandable that people are cancelling their orders too. If Karve doesn't get it together I won't order from them in the future myself and will find another premium razor to invest in.

It's really unfortunate to hear about all of this. The Karve CB SS is my favorite razor although I bought it secondhand so I didn't have to deal with the frustration you have, I hope that those waiting get your razors soon. Completely understandable that people are cancelling their orders too. If Karve doesn't get it together I won't order from them in the future myself and will find another premium razor to invest in.

I'm one of those unhappily ... impatiently waiting for a SS polished with stand ordered on Nov 29. 

Charcoal Goods lists 'ready to ship' ... and it is ! A SS level 3 is gorgeous, and shaves wonderfully !

Look no further for nearly instant gratification.

I placed an order # 5045 on November 29, 2019. There were two steel plates that were shipped today. It took only 61 days to manufacture and ship, and still some time to get home.

Received shipping email but these day that doesn’t mean much. I hope it’s soon as I was really about to just cancel it. Can’t say I’ve had many wetshaving purchases that were a real let down but the entire process with this stainless razor was definitely one of them. They added insult to injury with what seemed to be one bs excuse after the next.