Iain Kane, the Village Barber, is a Class Act

A few weeks back I posted a thread stating I was disappointed to receive a bottle of Village Barber balm with a best by date of January 2015. West Coast Shaving, the vendor, sent a replacement. But I also contacted Iain Kane, the Village Barber himself, and he assured me that the balm was still good. He also said he would direct WCS to be sure to send the replacement posthaste, and that I should keep the original bottle with his compliments.

Just got an email from him following up to see whether everything had been sorted, as it has.

That kind of follow up is one of the key reasons I love dealing with artisans. There are artisans and there are artisans, and Iain is an A+rtisan in every sense.

glad to hear it worked out.

It is always good to hear that excellent customer service is alive and well. I looked on his website and that balm looks like some good stuff! I am going to order a bottle as soon as my current aftershave runs out, which will be soon.

It is always good to hear that excellent customer service is alive and well.  I looked on his website and that balm looks like some good stuff!  I am going to order a bottle as soon as my current aftershave runs out, which will be soon.

That balm rocks.

It is always good to hear that excellent customer service is alive and well.  I looked on his website and that balm looks like some good stuff!  I am going to order a bottle as soon as my current aftershave runs out, which will be soon.

That balm rocks.

Have you rattled through that bottle I sent already Ted!. I'm glad you enjoyed it enough to make a follow up purchase. Have you tried the oil for a final clean up pass yet?
Will

Yes, I have used the oil for a complete three pass without any soap and it's excellent though I usually use it with soap. However, your idea of using it for a final clean up pass is great. It really provides the slickness and conditions the skin for that final meeting with the steel. Great idea.

Sometimes i make the mistake of getting those last bits with just the residual slickness from the soap but the oil for the touch up or last pass just seems to get so much closer.