Bowl melted HC&C scents leaked

Pete from HC&C had told me he wouldn't take responsibility for my melted shaving Bowl.
   He sent me one of his bowls that I do not prefer, as I told him before, because I make a lather mess over the top.
Also a shaving brush that's way too stiff for my preferences. I had told him I prefer super soft brushes with virtually no backbone like the Motherlode.
 So anyway I got stuff I won't be using.

Well, at least he tried I guess? I just don't understand why he wouldn't replace the original bowl that got ruined in the first place.

Pete from HC&C had told me he wouldn't take responsibility for my melted shaving Bowl.
   He sent me one of his bowls that I do not prefer, as I told him before, because I make a lather mess over the top.
Also a shaving brush that's way too stiff for my preferences. I had told him I prefer super soft brushes with virtually no backbone like the Motherlode.
 So anyway I got stuff I won't be using.

Well, at least he tried I guess? I just don't understand why he wouldn't replace the original bowl that got ruined in the first place.

 Exactly!

I guess Pete was trying to help me out he told me I could take a Dremel or sandpaper to my 
PEREIRA SHAVERY BOWL that's messed up. 
I figured sandblaster too.
I actually figured so much . Lol

This situation just gets stranger and stranger.

I can not understand why anybody would sell a product to consumers that is obviously dangerous?