#11

Member
MD Eastern Shore
(08-29-2020, 04:45 AM)celestino Wrote: If it has been a few years since you have sold the brush, I would attribute the shedding issue to two factors;
1. the current owner somehow caused the problem by misuse, applying too much pressure while bowl or facelathering or using excessive hot water
2. it is possible that the brush could have reached its end, for whatever reason.

Personally, I would surmise the first.

Best of luck.

Since you say the buyer's only had the brush about a month, I tend to agree with Celestino's first comment.  Another, admittedly remote, possibility is that he could have a hard water problem that added to an existing soap residue buildup around the base of the knot.  What I would do first is to request photos of the brush alongside the shed hairs.  If he comes through, then advise the buyer to soak the brush for a few minutes in a dilute 1-10 white vinegar/water solution, rinse it then hand lather with a good shampoo with conditioner.  Hope it works out for you.

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#12

Veni, vidi, vici
Vault 111
(08-31-2020, 10:55 PM)ESBrushmaker Wrote:
(08-29-2020, 04:45 AM)celestino Wrote: If it has been a few years since you have sold the brush, I would attribute the shedding issue to two factors;
1. the current owner somehow caused the problem by misuse, applying too much pressure while bowl or facelathering or using excessive hot water
2. it is possible that the brush could have reached its end, for whatever reason.

Personally, I would surmise the first.

Best of luck.

Since you say the buyer's only had the brush about a month, I tend to agree with Celestino's first comment.  Another, admittedly remote, possibility is that he could have a hard water problem that added to an existing soap residue buildup around the base of the knot.  What I would do first is to request photos of the brush alongside the shed hairs.  If he comes through, then advise the buyer to soak the brush for a few minutes in a dilute 1-10 white vinegar/water solution, rinse it then hand lather with a good shampoo with conditioner.  Hope it works out for you.
As much as I respect Brad's opinion, and I do, I would not in any way, shape or form cater to the buyer's unfounded claim. To do so might set you up for a PayPal decision against you.
~~~~
Primo
Shaving since 1971; enjoying my shaves since 2014
A che bel vivere, che bel piacere, per un barbiere di qualità! Happy2
#13

Member
MD Eastern Shore
(08-31-2020, 11:22 PM)primotenore Wrote:
(08-31-2020, 10:55 PM)ESBrushmaker Wrote:
(08-29-2020, 04:45 AM)celestino Wrote: If it has been a few years since you have sold the brush, I would attribute the shedding issue to two factors;
1. the current owner somehow caused the problem by misuse, applying too much pressure while bowl or facelathering or using excessive hot water
2. it is possible that the brush could have reached its end, for whatever reason.

Personally, I would surmise the first.

Best of luck.

Since you say the buyer's only had the brush about a month, I tend to agree with Celestino's first comment.  Another, admittedly remote, possibility is that he could have a hard water problem that added to an existing soap residue buildup around the base of the knot.  What I would do first is to request photos of the brush alongside the shed hairs.  If he comes through, then advise the buyer to soak the brush for a few minutes in a dilute 1-10 white vinegar/water solution, rinse it then hand lather with a good shampoo with conditioner.  Hope it works out for you.
As much as I respect Brad's opinion, and I do, I would not in any way, shape or form cater to the buyer's unfounded claim. To do so might set you up for a PayPal decision against you. 

Fair point, Celestino.  Apologies.  I did not think of that.

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#14

Veni, vidi, vici
Vault 111
(09-01-2020, 09:38 PM)ESBrushmaker Wrote:
(08-31-2020, 11:22 PM)primotenore Wrote:
(08-31-2020, 10:55 PM)ESBrushmaker Wrote: Since you say the buyer's only had the brush about a month, I tend to agree with Celestino's first comment.  Another, admittedly remote, possibility is that he could have a hard water problem that added to an existing soap residue buildup around the base of the knot.  What I would do first is to request photos of the brush alongside the shed hairs.  If he comes through, then advise the buyer to soak the brush for a few minutes in a dilute 1-10 white vinegar/water solution, rinse it then hand lather with a good shampoo with conditioner.  Hope it works out for you.
As much as I respect Brad's opinion, and I do, I would not in any way, shape or form cater to the buyer's unfounded claim. To do so might set you up for a PayPal decision against you. 

Fair point, Celestino.  Apologies.  I did not think of that.

That was me, Primo! Big Grin
~~~~
Primo
Shaving since 1971; enjoying my shaves since 2014
A che bel vivere, che bel piacere, per un barbiere di qualità! Happy2
#15

Member
MD Eastern Shore
(09-01-2020, 09:45 PM)primotenore Wrote:
(09-01-2020, 09:38 PM)ESBrushmaker Wrote:
(08-31-2020, 11:22 PM)primotenore Wrote: As much as I respect Brad's opinion, and I do, I would not in any way, shape or form cater to the buyer's unfounded claim. To do so might set you up for a PayPal decision against you. 

Fair point, Celestino.  Apologies.  I did not think of that.

That was me, Primo!  Big Grin

Argh!  Apologies Primo!!!!  Encroaching senility is my only defense.  I'm gonna quit while I'm ahead.  Confused

primotenore likes this post
#16

Veni, vidi, vici
Vault 111
(09-02-2020, 01:25 PM)ESBrushmaker Wrote:
(09-01-2020, 09:45 PM)primotenore Wrote:
(09-01-2020, 09:38 PM)ESBrushmaker Wrote: Fair point, Celestino.  Apologies.  I did not think of that.

That was me, Primo!  Big Grin

Argh!  Apologies Primo!!!!  Encroaching senility is my only defense.  I'm gonna quit while I'm ahead.  Confused

There seems to be a lot of that going around lately. Wink

Marko likes this post
~~~~
Primo
Shaving since 1971; enjoying my shaves since 2014
A che bel vivere, che bel piacere, per un barbiere di qualità! Happy2


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