Shavemac 2band silvertip questions

Hi guys unfortunately I just brought a shavemac brush for the first time, I did try to contact the owner many times but never had a reply, I got the 2 band silvertip, however I did request a unique knot but didn't get it IV used the brush 3 times and it is just awful really can't understand why people like it, it's so scritchy, and didn't splay easily and the hair just feels awful, was wondering if the brush gets better when it breaks in?

So you’re saying your Shavemac is scritchy, does not splay easily and feels like a cactus against your face? 

Can I see images? What size knot? If the price is right I’ll take it.  You described a dream brush my man! Maybe a trade?