Problem of FS finest badger shaving brush

Hello all my friends,

We have a problem about our shaving brush, our customers received a finest badger hair shaving brush from us, but he can not lathe much foams, can anyone help us to solve the problem?

It all sounds rather vague.

Were they expecting an airy foam (not good) like from an aerosol can?
Has the customer ever used a shaving brush before?
What soap did they try it with?
How did they load it?
How much water?
Bowl, mug, or face lathering?

Hello all my friends,

We have a problem about our shaving brush, our customers received a finest badger hair shaving brush from us, but he can not lathe much foams, can anyone help us to solve the problem?

Just for additional clarification — who is "we" and/or "us"?

Did you try to get an answer from FS?

Did you try to get an answer from FS?

What is "FS"?

I agree that that the posted question is quite vague.

With any new brush, especially a natural hair or bristle brush, the first thing I would recommend is washing the brush using shampoo and then rinsing the brush thoroughly in warm water. If desired, a hair conditioner can also be applied and then rinsed out. If the brush still contains natural oils from the animal that are desired to shed water, then the brush will not be able to properly absorb water and it will not be able to produce a suitable lather.

The other question is what type of shave soap or cream is the customer attempting to use. There are some creams that are totally non-lathering.

Thus, if washing the brush with shampoo does not solve the problem, we would need far more details before we can provide additional assistance.

The problem is on the first post.