(This post was last modified: 10-20-2017, 09:48 PM by Freddy.)
(10-20-2017, 02:49 PM)Marko Wrote: Brian, you hit on the issue - the grocery stores don't really care about customer satisfaction they care only about profit. They have business school grads that have replaced the grocers and businessmen of the past and they only look at the products as widgets that generate margin so if a given widget, in your case the delicious spaghetti, clearly didn't generate as much margin as the other products so away it went. It wouldn't have mattered if it sold a million units a year if the others sole a million and one so a million customers get pissed off but as you found out, so what? Its amazing the sales of a particular item when that item is the only choice in every supermarket in town.
Its a regular occurrence where I find a great product that I really like and then, poof, its gone never to be seen again. Johnson and Johnson liquid band-aid which was the best thing for knuckle splits which happen in the dry winter up here. Gone. None of the other similar stuff works anywhere as good. Butler Ultra-floss dental floss, gone. Miss Vickies Original Crinkle cut potato chips gone. Ok Iprobalby don't rte ally need the chips but you get my drift.
One other thing, regarding that length of pasta aisle, who buys all that stuff? I've never bought 99% of the stuff they have on display and I don't think I'm all that much different from other people.
(10-20-2017, 04:16 PM)ShadowsDad Wrote: Good question about the pasta. That's why it boggled my mind that they would replace something great with yet another pasta identical to the rest.
Good point about liking something and having it disappear. My wife and I comment on that frequently, "We like this so it'll disappear soon.".
I suggested to corporate of store A that they fire the a'holes doing it. I've told them that store X has the product and rather than buy what store A has I'll drive to store X and buy from them. They just don't seem to care. Maybe for everyone of me who won't settle for 2nd best, they have so many other folks who just grab anything to fill their cart. I've gone so far as to make my own or order off the 'net. I warn the stores about my plans. again, they just don't care. Maybe they don't think I can make stuff, but we make (from scratch) a large portion of what we consume, so making food (or even making the raw ingredient) is no mystery to me. Case in point, Store A only has Farmers Cheese during the holidays, I asked them to order some for me, but they refused. So I found out how to make my own. It's 1/2 the cost of store bought and much drier, so I'm not paying for water weight as I did from the store. It takes very little time to make. Since they drove me to make my own I've bought none of theirs when they do have it. I don't even look for it.
I bought pomegranite syrup for 'tinis, that store changed hands and I asked the new owners what happened to it and could they keep it in stock? Again, they wouldn't. Now I buy it online less expensively, no sales tax, and free shipping. But they claim to want our business. If so then supply what is desired and someone wants to buy. Pretty simple to me. It's getting so that lot's of times I won't even look for things locally, I just go online. They've poisoned the well, so to speak. I know some Canadians who do the same.
Those are just 2 of the many that immediately came to mind.
Guys, I agree with everything you state here and have also had things I love disappear from grocery shelves. However, let me play devils advocate here, if I may. Many of the things you want your stores to carry are niche items. (Though I really don’t understand about Farmers Cheese, Brian. As a kid in Brooklyn, I remember it being sold year ‘round.). A business,
any business is there to make a profit. Some of that profit goes to pay a salary to its workers and to the owners. If the owners tried to please all of its customers with niche products that produced little profit or actually lost money then there is every chance that workers would be laid off or the store might close. At that point, not only would the customer not be able to conveniently be able to get that niche product but he would have to look farther afield for his staples, as well.
How I shop for groceries has changed over the years. Back in the ‘70s I did almost all of my grocery shopping at the local supermarket. That slowly changed and I now find myself going to the supermarket, Trader Joes, Costco, Whole Foods (though rarely), and even dollar stores. Like Brian, I will also hit up the internet for a hard to find item.
Corporations, rather than individuals, own most of our markets today and we, as customers, are not seen as individuals with individual needs. That would be unsustainable, I’m afraid. As Brian has shown, all we can do is adapt either by making our own, finding another store, or finding another product, be it mustard, Farmers Cheese, or whatever.