#1
Last year I did something I've never done before: I ordered two Timeless razors without ever having used one. The reviews were that stellar. I ordered two of the same: the open comb with the 0.95 blade gap. 

I selected one of the razors, lathered up and had a wonderful shave. The razor went into the rotation. Last night I used it and got another great shave and was wondering what it reminded me of. It occurred to me that it reminded me of the Feather AS-D2. There is absolutely no blade feel with either. The difference is that the Timeless actually removes whiskers without requiring me to press down for a BBS. But, and this is a big but, the Timeless is noticeably less efficient than my ATT M1. 

I could not figure out how Timeless made a an open comb 0.95 that shaved so gently. I phoned the company. And got a human being right on the line!!! Matt at Timeless asked me to send him a pic of the razor. I did. He got right back to me. As I suspected, my 0.95 is actually a 0.68 that was mis-engraved. I kept telling myself it was all in my head. I'm glad it wasn't. 

Matt is sending a 0.95 on Monday with a return label for the 0.68. That is extraordinary customer service. It's the kind of service you hope for but so rarely get. I think Shane at Blackland deserves an honorable mention here as I believe he goes above and beyond for his customers as well, and I know Stan did as well at ATT back in the day. 

In any event, it's frustrating that I got the wrong razor but Matt's customer service has earned my loyalty to Timeless. A great company, a great product, and that makes sense because it's run by great people. 

I'll post an update and pic when the razor arrives.

jesseix, martini, Blackland Razors and 12 others like this post
#2
Timeless is doing it right!

DanLaw, Freddy and martini like this post
Love, peace, and harmony....maybe in the next world.....
#3

Merchant
San Diego CA
This is why I send customers to Timeless first if I don’t think our razors are the right fit for them. Those guys run a smooth operation and they treat customers right.

Shavemd, jesseix, martini and 10 others like this post
#4

Posting Freak
Peachtree City, GA
Matt and Timeless good people

martini, Freddy, shaveSymptomatic and 1 others like this post
#5
(07-17-2020, 11:22 PM)Blackland Razors Wrote: This is why I send customers to Timeless first if I don’t think our razors are the right fit for them. Those guys run a smooth operation and they treat customers right.
That a great thing and unselfish of you.

ALI, herbert7890 and Standard like this post
#6
They are good fellows over a Timeless. It seems to me like good customer service is getting rarer as time goes on.

AQU and herbert7890 like this post
#7

Golf Nut
San Antonio, Texas
Timeless and blackland offer the very best customer service in the razor business.

For complete wet shaving stores, maggards cant be beaten from my experience.

For soap makers; barrister & mann, a&e top the list

keto, Rebus Knebus, ALI and 2 others like this post
#8

Member
Indiana
I got excellent customer service from Aji Haircut&ShaveCo.

When I ordered my N075, my razor was misdelivered by USPS, and I couldn't find the razor.
According to Paypal rules, I was not able to get refund, since the tracking showed the razor had been delivered.
USPS opened a case, I called them multiple times. Unfortunately USPS didn't help me, every time they closed the case without any solution and any reply.

Aji didn't ask for any proof, and immediately sent me a new razor. Even the razor was sold-out, and he wasn't making any more hand-polished N075, he made one more hand-polished razor for me.

DanLaw, Calm_Shaver, Shavemd and 2 others like this post
#9

Member
Indiana
(07-18-2020, 09:47 PM)DanLaw Wrote: You should start a separate thread for H&S. This is a Timeless thread

I think thread is more about good customer service. Here is fine Wink

herbert7890, AQU and DanLaw like this post
#10

Posting Freak
Peachtree City, GA
(This post was last modified: 07-18-2020, 10:19 PM by DanLaw.)
Stipulated. Was caught up in the Matt lovefest. Deleted comment


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