New Varlets

Stunning looking brushes Keehole

Order placed on 06.19.19....4 weeks ago and some change. July 8 I finally asked for an update. July 10 he responds "brush will ship by this weekend". To me, that means no later than Saturday the 13th. I get a tracking number on the 15th. It has yet to make it to the Post Office.

Website says "ships in 7-9 days". I don't like to be unreasonable. I also don't like being lied to. It just doesn't sit well with me. Pretty piss poor, IMO. Why not make the brushes ahead of time, then sell them and ship in a couple days? Why the need to hold a customer's money for 30 days? Both rhetorical questions. I have no problem with either of those scenarios...if I know it going in.

I hope the brush is great cuz the customer service sucks. I don't get it....yet, I know for certain I'm not alone. No solace there, unfortunately.

For reference...On 06.29.19, 10 days after my Varlet order, I placed an order for a Declaration B8. I also caught Scott's most recent drop, that brush delivered today. So, I hit two DG drops and received both brushes in less time than it's taken to have a Varlet dropped off at the post office.

It's really nice when businesses set expectations and then meets or exceeds their self-imposed bar. I think that makes the overall experience with any product much more palatable throughout the lifespan of the product.

I suppose I could really start pounding an inbox...but I really shouldn't have to. Why I am put in a position to be the squeaky wheel is perplexing....and I wouldn't believe any response I got anyway.

It finally shipped. I spose I should be glad and commend the effort. I'm not and I won't.

If anyone reading this has a nice Jefferson you'd like to trade, PM me. The K2 will be unused, still in the box.

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So...today Aldo did reply to my prior request for update. He didn't make excuses, simply apologized. Appreciated and accepted. Carry on.

Some Varlets dropped today. I got a 27mm Gaslamp. Anyone else score one?

I got the same. Seems that was the only handle shape offered. I have two others and really wanted a low light specimen.


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Some Varlets dropped today.

Tell me about it man....I cocked it up royally...next time I shall prevail.

The K2 I ordered should be delivered today and I'm looking forward to trying it out.
Was it a longer than expected wait, definitely, but that won't stop me from enjoying the brush.

Anyone able to score a brush the the latest drop? Attempted to but sold out in 30 seconds.

Very nice brushes. A little pricey for me. Anyone know where in the US he is located?

I got one also. They sold out fast

Very nice brushes. A little pricey for me. Anyone know where in the US he is located?

California. I snagged one. They went quick!