New CORE razor from OneBlade

My suspicion is they want the unused blades back because they don't like the idea of you getting a refund and essentially keeping free blades. I think it's in very poor taste and a really petty request from a luxury brand.

Just contacted OneBlade and requested a refund.  Call was very similar to what you experienced andrewjs18.

I explained some of my concerns with the razor and the design.  The rep said they were monitoring the sites for feedback etc.   Sounded like they were addressing some quality control issues and trying to upgrade the aggressiveness. I was also given the option of a newly updated one.  I was told that the new updated batch was ready to go tomorrow and that they would get it shipped out to me tomorrow as well.  Sounded like they were going to be tweaking it over time so that was reason enough not to take the first batch that was updated.  Returning unused blades was not specifically addressed.  I was told to pack it up neatly and securely.  I will send the remaining blades to avoid problems.  I will continue to watch what happens with this razor and the Genesis for that matter as I was able to get very respectable shave (with extra passes of course) and my irritation was down.  I told them it wasn't a problem with my shave although if they could increase the aggression without increasing irritation that would be great.  I said I would like to see a metal head or some metal in key area's etc.

Agreed, they should fix the plastic blade guards. That makes this razor looks disposable.

I'm not upset, sometimes we can be misinterpreted with the written word, just stating what's on my mind. What irks me about the whole thing is as much as I would like to return it, I already paid international shipping, and would pay again along with the hassle of re-shipping it to them.

Something that should have been a headache and hassle free transaction is naturally to be expected from a finished product, not a beta. (Or if it was a beta, I must have missed the disclaimer)

I feel that the razor is flimsy and I don't it think it would take an engineer to see potential problems with it, and it looks like they might actually improve on it.

The razor is at a price point that it's annoying, but it's not worth the hassle to bother. If it was more expensive, that would have been a different matter, but this first experience certainly made me worry about future purchases.

What I think was a way to get more customers on board with the Genesis has turned out to be the opposite, at least for me. It scared me off.

I suppose I made a bad decision with this one.

Aurelian28 yeah at least here I can justify it as I will have used 5 blades so at the price per blade that will come close to my return shipping costs other than the bother of going to the post office.

I feel like Ralphie in "A Christmas Story" when his decoder ring came and he figured the message out, "sonofabitch!" The letdown. Disappointed? Yes.

Dude...under promise, over deliver. Not over promise under deliver. Meanwhile the company arbitages the razor money for the cost of a plastic razor for 30 days or longer if an improved model is offered. Free money for the cost of a plastic broke dick beta razor and 10 monopolized blades that you hold while you wait and wait you wait some more.

Dude.... I wanted the Red Ryder bb gun with the compass in the stock... Drink more Ovaltine. Sonofabitch

My suspicion is they want the unused blades back because they don't like the idea of you getting a refund and essentially keeping free blades. I think it's in very poor taste and a really petty request from a luxury brand.

what will they do with all of the returned blades though?

Just contacted OneBlade and requested a refund.  Call was very similar to what you experienced andrewjs18.

I explained some of my concerns with the razor and the design.  The rep said they were monitoring the sites for feedback etc.   Sounded like they were addressing some quality control issues and trying to upgrade the aggressiveness. I was also given the option of a newly updated one.  I was told that the new updated batch was ready to go tomorrow and that they would get it shipped out to me tomorrow as well.  Sounded like they were going to be tweaking it over time so that was reason enough not to take the first batch that was updated.  Returning unused blades was not specifically addressed.  I was told to pack it up neatly and securely.  I will send the remaining blades to avoid problems.  I will continue to watch what happens with this razor and the Genesis for that matter as I was able to get very respectable shave (with extra passes of course) and my irritation was down.  I told them it wasn't a problem with my shave although if they could increase the aggression without increasing irritation that would be great.  I said I would like to see a metal head or some metal in key area's etc.

Agreed, they should fix the plastic blade guards. That makes this razor looks disposable.

I'm not upset, sometimes we can be misinterpreted with the written word, just stating what's on my mind. What irks me about the whole thing is as much as I would like to return it, I already paid international shipping, and would pay again along with the hassle of re-shipping it to them.

Something that should have been a headache and hassle free transaction is naturally to be expected from a finished product, not a beta. (Or if it was a beta, I must have missed the disclaimer)

I feel that the razor is flimsy and I don't it think it would take an engineer to see potential problems with it, and it looks like they might actually improve on it.

The razor is at a price point that it's annoying, but it's not worth the hassle to bother. If it was more expensive, that would have been a different matter, but this first experience certainly made me worry about future purchases.

What I think was a way to get more customers on board with the Genesis has turned out to be the opposite, at least for me. It scared me off.

I suppose I made a bad decision with this one.

Price point is not an excuse. Core is in the same ballpark as the original Supply SE and the Rockwell 6c, North American start-ups whose products require no excuses despite bumps in the development road.

Sent from my Nexus 5X using Tapatalk

Just contacted OneBlade and requested a refund.  Call was very similar to what you experienced andrewjs18.

I explained some of my concerns with the razor and the design.  The rep said they were monitoring the sites for feedback etc.   Sounded like they were addressing some quality control issues and trying to upgrade the aggressiveness. I was also given the option of a newly updated one.  I was told that the new updated batch was ready to go tomorrow and that they would get it shipped out to me tomorrow as well.  Sounded like they were going to be tweaking it over time so that was reason enough not to take the first batch that was updated.  Returning unused blades was not specifically addressed.  I was told to pack it up neatly and securely.  I will send the remaining blades to avoid problems.  I will continue to watch what happens with this razor and the Genesis for that matter as I was able to get very respectable shave (with extra passes of course) and my irritation was down.  I told them it wasn't a problem with my shave although if they could increase the aggression without increasing irritation that would be great.  I said I would like to see a metal head or some metal in key area's etc.

Agreed, they should fix the plastic blade guards. That makes this razor looks disposable.

My main problem with the whole thing is as much as I would like to return it, I already paid international shipping, and would pay again along with the hassle of re-shipping it to them. Something that should have been headache free as a finished product, not a beta. (Or if it was a beta, I must have missed the disclaimer)

It's flimsy and it doesn't take an engineer to see potential problems with it.

The razor is at a price point that it's annoying but it's not worth the hassle to bother. What I think was a way to get more customers on board with the Genisis has turned out to be the opposite, at least for me.

I suppose I made a bad decision with this one.

In your case, maybe it makes sense to have them send you the second iteration. I guess there would still be the issue of what to do with the one you have.

I'm surprised they aren't testing their products more extensively with consumers before releasing them. I can't imagine their cost is very high with these plastic models but they do seem to be getting a lot of returns.

Just contacted OneBlade and requested a refund.  Call was very similar to what you experienced andrewjs18.

I explained some of my concerns with the razor and the design.  The rep said they were monitoring the sites for feedback etc.   Sounded like they were addressing some quality control issues and trying to upgrade the aggressiveness. I was also given the option of a newly updated one.  I was told that the new updated batch was ready to go tomorrow and that they would get it shipped out to me tomorrow as well.  Sounded like they were going to be tweaking it over time so that was reason enough not to take the first batch that was updated.  Returning unused blades was not specifically addressed.  I was told to pack it up neatly and securely.  I will send the remaining blades to avoid problems.  I will continue to watch what happens with this razor and the Genesis for that matter as I was able to get very respectable shave (with extra passes of course) and my irritation was down.  I told them it wasn't a problem with my shave although if they could increase the aggression without increasing irritation that would be great.  I said I would like to see a metal head or some metal in key area's etc.

Agreed, they should fix the plastic blade guards. That makes this razor looks disposable.

I'm not upset, sometimes we can be misinterpreted with the written word, just stating what's on my mind. What irks me about the whole thing is as much as I would like to return it, I already paid international shipping, and would pay again along with the hassle of re-shipping it to them.

Something that should have been a headache and hassle free transaction is naturally to be expected from a finished product, not a beta. (Or if it was a beta, I must have missed the disclaimer)

I feel that the razor is flimsy and I don't it think it would take an engineer to see potential problems with it, and it looks like they might actually improve on it.

The razor is at a price point that it's annoying, but it's not worth the hassle to bother. If it was more expensive, that would have been a different matter, but this first experience certainly made me worry about future purchases.  

What I think was a way to get more customers on board with the Genesis has turned out to be the opposite, at least for me. It scared me off.

I suppose I made a bad decision with this one.

Price point is not an excuse. Core is in the same ballpark as the original Supply SE and the Rockwell 6c, North American start-ups whose products require no excuses despite bumps in the development road.

Sent from my Nexus 5X using Tapatalk

I get what you mean, thing is the price is at a point that re-shipping it back may not be worth it. Still annoying though and I kinda feel I got burned a bit.

Just contacted OneBlade and requested a refund.  Call was very similar to what you experienced andrewjs18.

I explained some of my concerns with the razor and the design.  The rep said they were monitoring the sites for feedback etc.   Sounded like they were addressing some quality control issues and trying to upgrade the aggressiveness. I was also given the option of a newly updated one.  I was told that the new updated batch was ready to go tomorrow and that they would get it shipped out to me tomorrow as well.  Sounded like they were going to be tweaking it over time so that was reason enough not to take the first batch that was updated.  Returning unused blades was not specifically addressed.  I was told to pack it up neatly and securely.  I will send the remaining blades to avoid problems.  I will continue to watch what happens with this razor and the Genesis for that matter as I was able to get very respectable shave (with extra passes of course) and my irritation was down.  I told them it wasn't a problem with my shave although if they could increase the aggression without increasing irritation that would be great.  I said I would like to see a metal head or some metal in key area's etc.

Agreed, they should fix the plastic blade guards. That makes this razor looks disposable.

My main problem with the whole thing is as much as I would like to return it, I already paid international shipping, and would pay again along with the hassle of re-shipping it to them. Something that should have been headache free as a finished product, not a beta. (Or if it was a beta, I must have missed the disclaimer)

It's flimsy and it doesn't take an engineer to see potential problems with it.

The razor is at a price point that it's annoying but it's not worth the hassle to bother. What I think was a way to get more customers on board with the Genisis has turned out to be the opposite, at least for me.

I suppose I made a bad decision with this one.

In your case, maybe it makes sense to have them send you the second iteration. I guess there would still be the issue of what to do with the one you have.

I'm surprised they aren't testing their products more extensively with consumers before releasing them. I can't imagine their cost is very high with these plastic models but they do seem to be getting a lot of returns.

Right, the second iteration will have me curious but that's the problem Amir, about sending this one back. It's at a price point that it might be cheaper just to buy the new one again rather than go through the hassle of resending this v1 after paying for it to get here in the first place.

It's not really worth the hassle for $50. I might still be tempted to pull the trigger on the v2 provided that enough good reviews from folks I trust, namely the guys here says it's changed for the better, but other than that, I'd probably keep mine as a novelty and as a tangible reminder.

Well, I contacted OneBlade by phone about returning my Core razor and I had a very interesting dialogue with the gentleman on the line.
I had to wait ten minutes on the phone. this morning, and he tried to convince me that it must be my technique if I could not get the razor to work properly, for me.
I tried to convince him that I have been an experienced 'wet-shaver' for the past six years, but he just could not grasp the idea that this razor wouldn't work for me. I mentioned that I had tried over 100 different types of shavers and that the Core razor was just too mild, for me.
I even suggested that he peruse the shaving forums to get more information regarding both versions of the OneBlade, but I highly doubt he will bother.
It was quite interesting to hear how determined he was to convince me that I was at fault for not being able to get on with the shaver.
I guess I could use a few more years of practice.

The other interesting thing was that they wanted me to return the opened package of blades. I couldn't understand why since they cannot possible repackage them, in any way, as they would not know if I had tampered with them, in some sort of way.
Does anyone have any idea what they would do with the blades, once returned?

I had almost the exact same experience. Made me feel a bit guilty, actually. I mentioned that I've been traditional wet shaving for 12 years, own 50+ SE & DE's. Felt like an interrogation.

I did get my refund today. Didn't ask about returning blades, which I did anyway.

Weird...


Sent from my iPhone using Tapatalk

Well, I contacted OneBlade by phone about returning my Core razor and I had a very interesting dialogue with the gentleman on the line.
I had to wait ten minutes on the phone. this morning, and he tried to convince me that it must be my technique if I could not get the razor to work properly, for me.
I tried to convince him that I have been an experienced 'wet-shaver' for the past six years, but he just could not grasp the idea that this razor wouldn't work for me. I mentioned that I had tried over 100 different types of shavers and that the Core razor was just too mild, for me.
I even suggested that he peruse the shaving forums to get more information regarding both versions of the OneBlade, but I highly doubt he will bother.
It was quite interesting to hear how determined he was to convince me that I was at fault for not being able to get on with the shaver.
I guess I could use a few more years of practice.  

The other interesting thing was that they wanted me to return the opened package of blades. I couldn't understand why since they cannot possible repackage them, in any way, as they would not know if I had tampered with them, in some sort of way.
Does anyone have any idea what they would do with the blades, once returned?

I had almost the exact same experience. Made me feel a bit guilty, actually. I mentioned that I've been traditional wet shaving for 12 years, own 50+ SE & DE's. Felt like an interrogation.

I did get my refund today. Didn't ask about returning blades, which I did anyway.

Weird...


Sent from my iPhone using Tapatalk

yeah, the blade thing is weird and maybe mantic59 can ask their CEO why they're wanting unused blades in opened packs back...