(11-09-2021, 09:16 PM)jesseix Wrote: (11-04-2021, 11:49 PM)andrewjs18 Wrote: (11-04-2021, 11:34 PM)Blackland Razors Wrote: Six years in and zero pass arounds. I'd hate to ruin a good streak.
On a semi-serious note, an Era pass around would be even more excruciatingly slow than the average pass arounds which are already excruciatingly slow. All those base plate options means it would take forever for a user to get a proper test in. Or, for the sake of time, they would have to not try all the base plates which means they aren't getting the full experience, reducing the value of the pass around anyway. Plus it's only $75. So I'd say "no" anyway, but now I can say it with even better rationale.
I don't know what you do with returned razors but this *could* potentially help you cut down on wasted product, returns, labor involved in processing returns, shipping costs if you pay for returned items, etc..
This is probably an unpopular opinion amount the consumers here, but I've never understood why razor makers allow for no-questions-asked returns of used products for full refund. Is it nice for the customer to get a free trial run at something and just send it back if it it isn't a perfect fit, even if there's nothing physically wrong with the item they received? I'm sure it is, but that just seems like a surefire way for the artisan to lose money and be that much closer to not producing anymore. Its one thing if there's a defect, but just returning something you've used for a while and having the artisan eat the difference (since they'd be stuck trying to resell it as a returned/scratch & dent item) doesn't seem like a good idea.
Just my 2 cents, but something I've always thought. I'd be interested if any of the artisans that allow these returns have stats on if those people returning items end up replacing it with a new order from them for something different.
This could be true for actual artisans, but Blackland isn't one. I run it like a business so returns are baked into the business model and into our pricing. We track stats for returns and most customers come back for something else. If returns were to make us lose money on net, that wouldn't indicate a problem with returns - it would be indicative of a problem with the product.
It's very shortsighted to be frustrated by returns. There was a time when Blackland was extremely cash strapped and returns used to cause me a ton of stress because even a couple hundred dollars mattered at that point. But I understood then what has played out to be true - if a customer doesn't like the product, but
loves the experience, they'll be back down the road when we make a new product that fits them better. If we had disallowed returns, those customers would be pissed off and would never come back. The old "fool me once.." saying.
The reality is that when people don't feel they can return something, they just won't buy it in the first place. I certainly won't. As a customer, I literally never consider buying anything that I can't return. I don't expect our customers to behave any differently.
We've had a return policy since day one and I'll never get rid of it. If anything, we might expand it in the future.
