My thoughts on the Rocnel

Do you think it's safe to say that they'll never contact me regarding that pre-order on their site? That's one hell of a customer service, ignoring preorders in favour of selling for a higher price from vendors, and bringing two other razors to market *before handling preorders*. I don't care I'd they'll *pay me* to take a razor - bad service means I'll never be their customer.

Do you think it's safe to say that they'll never contact me regarding that pre-order on their site? That's one hell of a customer service, ignoring preorders in favour of selling for a higher price from vendors, and bringing two other razors to market *before handling preorders*. I don't care I'd they'll *pay me* to take a razor - bad service means I'll never be their customer.

I, too, wondered about that and just gave up.  It's not as if I need another razor so just more change in my pocket to spend on other shaving goodies.

Do you think it's safe to say that they'll never contact me regarding that pre-order on their site? That's one hell of a customer service, ignoring preorders in favour of selling for a higher price from vendors, and bringing two other razors to market *before handling preorders*. I don't care I'd they'll *pay me* to take a razor - bad service means I'll never be their customer.

I, too, wondered about that and just gave up.  It's not as if I need another razor so just more change in my pocket to spend on other shaving goodies.

True that

There are plenty of better razors in the market, which offer a much smoother shave. It's not as mild as it was initially promoted and for sure not a razor for beginners, but for more experienced shavers. I get a far better shave from my vintage Schick Injector.

I agree that their customer service is one of the worst I've experienced the last years. I've sent them three emails and never received a single reply. The funny fact is that it seems like they answer only to specific customers.