(This post was last modified: 03-18-2016, 10:47 PM by wingdo.)
(03-18-2016, 08:20 PM)Blackland Razors Wrote: As a vendor and customer, responding quickly and kindly is the single easiest thing to do to increase the likelihood that your customers will be happy with their experience. There also seems to be a positive correlation between good customer service and satisfaction with the physical product provided. No vendor, myself definitely included, is perfect with communication, but effort is largely appreciated. I hope Tiki learns this soon so they can take advantage of this incredibly easy way to improve both sales and customer satisfaction.
That is VERY true. How we enjoy things is entirely subjective, there is little objectivity in "enjoyment". Meaning that if we go into a situation happy before the product even arrives, we are more likely to enjoy the experience once it arrives. It we are aggravated as all get out before a product arrives, we are not near as likely to actually enjoy it.
Case in point, I have had 5 Joe Edson custom razors. I do not recall what blade I picked up originally, but it was way out of balance, pivot point was not in a good spot, the blade was spine heavy, Joe took it back although I had shaved with it. At that time Joe was still perfecting his Odin's Edge blades and I bought a beta model, a v1, a v2 and a what best can be described as a v2.1 model (it was a refined v2). I sold off the first three as they just didn't quite work for me, but Joe was FANTASTIC to work with. He took back the one razor and re-listed it as a used twice razor and in the description he listed my negative comments and highly discounted the razor. I ended up buying 4 more razors from him and have kept two. Joe's excellent communication, and his follow through on backing up his product led to him selling FOUR custom straights to me. Had he been a jerk about the first blade, which he could have been as it was used, I never would have bought the other four razors. Good customer service brings people back, and can allow a vendor to recover from a bad experience with a product.
Edit: Brain Fart - I still have two Edson's in my rotation.
Doug
Careful, man, there's a beverage here! - The Dude
